Poppy FAQs
You have questions? You have come to the right place! Don't see your question below? Contact our Team and we'll get you an answer ASAP.
Overview
What is Poppy?
Poppy is a flexible, monthly subscription service for your home, designed to make furnishing simple. Get the furniture you need, for as long as you need it and save on high upfront costs. Choose from individual items like sofas or beds, or go for a complete room setup, all for an affordable monthly rate that fits your lifestyle. Create a space that feels like home—on your terms.
What are the benefits to renting?
Moving and furnishing your home can feel overwhelming, time-consuming and costly. At Poppy, we make it easy to find the perfect pieces that match your style—without the commitment of ownership. From a seamless shopping experience to convenient delivery and assembly, we help you feel at home instantly with quality, affordable furniture. Ready for a change? No problem! Refresh your space by swapping items, buying them out, or letting us take them back whenever you're ready.
Where do you deliver?
We’re currently delivering to London postcodes and can’t wait to expand to other UK cities soon. Stay tuned – we’ll be bringing Poppy to more areas in no time!
How does Poppy help ease my moving experience?
We’ll handle the heavy lifting—literally. Just choose what you love, and we’ll deliver it to your home, set it up, remove all packaging, and place it just right. When we’re done, all that’s left for you to decide is which side of the sofa you’re calling yours!
The Subscription
How does the Poppy Subscription work?
Browse the collections available, select the items you love and want in your home, choose the duration of the subscription you would like, add the item to your basket and complete checkout. A member of the Poppy Team will then be in touch to confirm delivery dates and share a copy of the T&Cs with you. Once delivery and payment is confirmed, the next monthly payment will be taken a month from when the furniture arrives.
What are the minimum amounts and terms for the subscription?
The default minimum is 4 months, if there is an item you would like for less time, get in touch and a member of the Poppy Team will create a bespoke package for you.
Where is the Poppy Furniture From?
We partner with a select group of suppliers to bring you high-quality, stylish furniture that looks as good as it feels. Our curated list includes brands you know and love, like Julian Chichester, Swyft, and Noo.ma, ensuring that every piece meets our standards for comfort, style, and quality.
Is my furniture always new?
Every item we deliver arrives in new or like-new condition. Before reaching your home, each piece undergoes rigours cleaning, repairs and quality checks by our expert team. 'Like new' means it may have minor signs of use, such as a small mark on wood or subtle wear on leather, but rest assured-it's ready to look great in your space!
Does your furniture ever end up in landfills?
No—that’s one of the core reasons Poppy was created! Sustainability is essential to us, so we only offer high-quality furniture designed to last. Any items returned to us that don’t meet our ‘like-new’ standards after a thorough inspection, cleaning, and refurbishing are re-homed via charitable donation or sold in a pre-loved marketplace. For the rare pieces that can’t be safely reused, we partner with recycling and reuse facilities to give them a new purpose wherever possible.
How carefully should I treat the furniture I am subscribing to?
Make yourself at home with our furniture! Enjoy it fully—eat, sleep, and let your pets relax on it, too. While we appreciate you treating it with care, as you would your own, there’s no need to worry about normal wear and tear.
What happens if I accidentally break or stain an item?
Don't stress, we know life happens! We offer upholstery on our items that is commercial grade and is made for living. We can typically get most stains out to make the furniture look as-good-as-new once we receive the furniture back at the end of your subscription. For extensive stains or damages, please contact us so we can discuss and evaluate next steps.
Rent-to-own overview
Can I buy the furniture at the end of my subscription?
Absolutely! We make it simple to purchase the pieces you’d like to keep. Toward the end of your subscription, you’ll have the option to buy any item at its original retail price, with your paid subscription fees for that item deducted from the total
How many payments will I need to make before I own the furniture?
With our lowest monthly payment, it generally takes 24 months to reach the retail value of an item (promotional discounts and referral credits don’t apply to the retail buyout cost). However, you don’t have to wait until the end to own your items! Near the end of your subscription, you can buy out any item at the current retail price, minus what you’ve already paid.
If you decide to keep an item, each monthly payment is credited toward its retail price until it’s fully paid off. Higher monthly payments reduce the buyout time, while lower payments will extend it.
Please contact Customer Support to initiate a buyout, as this process is not automatic. Once bought out, the item is yours to keep, and it will no longer be eligible for subscription services such as pickups, swaps, or moves. All buyout sales are final.
How is the buy out price calculated?
Your buyout cost is calculated by taking the current retail price and deducting the amount you’ve already paid toward that item during your subscription (please note, promotional discounts and referral credits do not apply to the buyout cost).
Will I automatically own the furniture once the buyout subscription term is complete?
No, as we’re a rental-first company, buying out items isn’t automatic. To purchase a piece, please contact Customer Support. Once an item is bought out, it’s no longer eligible for subscription services like pickups, swaps, or moves, and all sales are final.
The Delivery
How much does delivery cost?
Initial delivery of your furniture is free and includes assembly in the room(s) of your choice, and removal of packaging.
What is the delivery experience like?
We want to make the delivery process as seamless as possible. Once you place an order, we’ll be in touch to confirm your delivery date and order form. We will reach out a few days before your delivery to re-confirm the date and an arrival window. In addition to delivery, our team will assemble and place all the items in the room(s) of your choice. Our goal is to complete delivery within one hour of arrival.
How quickly do I receive my furniture?
We work fast! Delivery takes 1-10 days, and we deliver Monday through Saturday.
What do I need to do to prepare for my delivery?
We want to be sure that we can be in and out quickly and safely. Please clear a walkway in your home, and ensure there is room for the team to work on the assembly of the furniture. If there is a loading dock or freight elevator for your building, ensure that you make arrangements with your property manager so that the Poppy delivery team has access as needed. Please note, we're not able to leave items un-installed.
Do I need to be home for delivery?
You will need to be home to accept delivery and ensure you're happy with the items you selected. The team will ask that you sign a confirmation document that includes a list of what was delivered to your home.
Does Poppy pick up my old furniture?
We're only able to pick up Poppy items; however, we are big fans of reaching out to your local charity for a donation!
What happens if I don't like some, or all, of my furniture when it arrives?
We want you to love your home, so if something isn't quite right for your needs, simply let us know within your 3-day grace period (immediately following your delivery). If there's something you think might work better, we'll be happy to swap that item for you, as soon as possible.